Keith Elder, CEO of the Grand Rapids Symphony, shares how innovation, risk-taking, and community connection are keeping classical music alive and thriving. From orchestras collaborating with hip-hop artists to Beethoven in a ballpark during COVID, Keith reveals the bold moves redefining what a symphony can be—and why music is essential for healing and unity in every community.Chapters: (00:00) From Tuba Player to Symphony CEO (04:15) Reinventing Orchestras Through Innovation (09:05) Beethoven in the Ballpark During COVID (15:30) Risks That Flopped and Risks That Won (21:45) Expanding Reach and Partnerships Across Michigan (28:00) Balancing Tradition and Modern Creativity (35:40) Music’s Power to Heal and Unite Communities

n this Being HUMN highlight, Rob and Curt break down the 5-second rule for websites: if visitors don’t immediately understand how you help them, they’ll leave.They reveal:Why most websites lose customers instantlyHow to write messaging that resonates emotionallyThe secret to connecting with visitors in secondsWhy clarity builds trust (and conversions)👉 Learn more about building websites that connect and convert at gowithhumn.com

SEO isn’t dead—but the way you’ve been doing it is.In this Being HUMN Episode Highlight, Rob and Curt explain why SEO is no longer a “set it and forget it” strategy. They compare SEO to an investment—something you must continually nurture if you want to own your space on Google, search engines, or even AI tools like ChatGPT.👉 Learn how to evolve your SEO and take control of your digital presence at gowithhumn.com.#HUMN #SEO #MarketingStrategy #DigitalMarketing #SearchOptimization #ContentStrategy

Join us on Symplicity Conversations as host Catherine Ripley sits down with Sebastian Corriere, founder of VesuvITas and a leading expert in the contact center industry.In this episode, they explore the evolving landscape of contact centers, discussing the challenges businesses face when modernizing and how to provide a human touch in a digital-first world. Discover insights on leveraging AI, optimizing customer experiences, and the importance of a technology roadmap. Whether you're an entrepreneur or a business leader, this conversation is packed with actionable advice to help transform your operations. Don't miss out—subscribe now and simplify complexity with us!Chapters:(00:00) Breaking Down Silos in Organizations(05:09) Challenges in Modernizing Contact Centers(12:04) Evolving Contact Center Technologies(16:52) Creating Seamless Customer Experiences(21:11) Integrating Systems for Better Insights(34:11) Key Performance Indicators for Success(37:34) Cultural Impact on Customer Experience(39:08) The Future of Contact Centers

John Vandervest, co-founder of Decimal Code, shares how an internal research project at Michigan Medicine turned into a startup revolutionizing medical billing with AI. From discovering massive revenue leaks to navigating long healthcare sales cycles and joining Techstars, John reveals the scrappy journey of bringing AI-powered accuracy to one of the most complex industries.Chapters: (00:00) Welcome & Decimal Code’s Origin Story (03:30) Becoming an Accidental Entrepreneur (07:40) Early Wins and University Support (12:05) Learning Curves and Sales Agility (18:20) Breaking Biases Against AI (24:15) Inside Techstars and Startup Growth (29:50) Challenges of Innovating in Healthcare (34:10) Where to Learn More About Decimal Code